This time when AI opens it is just crashing. This is my work computer and we generally keep our computers pretty clean of plug-ins or external adobe apps.ĥ. Our in house Apple expert has combed through my computer looking for anything that looks different than my other team members and we can't seem to find the difference except that I had installed mojave earlier than my team and that I had an old wacom tablet I have used in the past, it is so old and I have not used it since last march. We deactivated all Adobe fonts- Start screen froze and said "initalizing."Ĥ. We also went back and deleted all my preferences manually- Start screen froze and said "Initializing."ģ. We deleted all my fonts as suggested from some research via googling- same start screen froze but this time with a diagnostic test never opened just froze.Ģ. With some research and our in house Apple expert we tried the following steps:ġ. I also have the start up screen freezing with the "Initializing.". When I went to install the new 2021 AI update. I updated to Mojave months ago and my teammates just updated to mojave. Hello! I also want to add to this thread of troubleshooting in hopes Adobe sees it and can help us all work on this issue. I have nothing new installed yesterday and was working just fine for 3 weeks with the 2021 software versions - until yesterday evening when all of a sudden nothing worked anymore. The CC 2020 programs I installed yesterday are all running fine so I can't imagine what causes the problem. InDesign crashed as well but meanwhile I was able to run it disabling all my fonts. As soon as I try to type something Photoshop crashes. When I start in my normal system (Catalina 10.15.7) Photoshop works fine until I try to do something with the text tool. I found out that starting in save mode (pressing the start button and immediately pressing and holding the shift key) eliminates the problems. This morning I did some more tests when Photoshop and InDesign started crashing on startup. First I had the same problems but meanwhile I'm able to work with Illustrator 2020 again. I read in other threads from people having this issue they were only able to install the older version Illustrator 2020 and this is what I did. I'm running Font Explorer X and yesterday in the eveninga all of a sudden I was no longer able to open Illustrator 2021 and this morning InDesign and Photoshop stopped working properly. I wasn't able to fix it though I think it is a font issue or a font-software issue. Maybe it is if interest to you what I did with my programs.
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